How To Break Your Cingular Contract Without Fee
Author: Carlos Prieto Thanks to Cingular's recent text message bump from 10 cents to 15 cents per message, (dis)loyal customers can now get out of their contracts without fear of penalty.
Starting Jan 21, 2007, you'll have 30 days to give them a call and break your contract, provided you're not currently subscribed to an SMS package. Why the generosity? You can thank Cingular's own policy that allows customers to terminate their service if there's a change in the contract terms. Upgrading fees from 10 to 15 cents per SMS counts as a change.
Be wary of the details, however, as readers who got out of their Sprint contracts had their contracts reinstated when they continued to use their Sprint phones after cancellation. Be sure to check out the terms first.
Be strong. Insist on the cancellation. State your demands and reasoning clearly and upfront. Ask for a supervisor. Escalate. Don't get off the phone. If they say, let me call you back, say, no thanks, I'll hold. When they argue with you, simply restate your demand and reason. Repeat as many times as necessary.
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